FAQs

So… ‘Cornishware’? I thought it was called T.G. Green?

T.G. Green is the company name – Cornishware is the name of the pattern, originally named Cornish Kitchen Ware with the distinctive shield backstamp still used today. To learn all about us, pop on the kettle and have a read of this:

http://www.cornishware.co.uk/about-us/

How is Cornishware made?

Cornishware is made by traditional clay slip casting methods: blue glaze-dipped and hand-decorated. The raised, coloured bands are a feature of Cornishware from when it was first made by a turning method in the 1920s, most likely 1926.

I thought that Cornishware started in 1926, so how has the company been around since 1864?

Take a look here – it will tell you all you need to know:

http://www.cornishware.co.uk/about-us/

Where is Cornishware made?

Cornishware was traditionally made in Church Gresley, Derbyshire. Since 2008, after the factory closed when the parent company went into administration in 2007, production moved abroad and now we are working with a group of very talented potters based in China. We work closely with the factory to ensure the highest quality, and train all the staff ourselves.

Is it dishwasher, microwave and oven-proof?

All our products are dishwasher, microwave safe and oven-proof up to 225ºC. Do not place items on a direct source of heat, e.g. halogen burner, electric hob, or gas burner, or directly from freezer to hot oven.

Do you sell seals and spares lids?

We most certainly do.

http://www.cornishware.co.uk/seconds-discontinued/lids

Do you have a factory shop?

No, unfortunately we don’t.

Can I collect my order from you?

Sadly not… We only send directly via our couriers.

Can I amend my order after I’ve placed it?

We try and send orders as quickly as we can. Please do give us a ring if you need to amend an order.

Returns & credits?

We hope you will be completely satisfied with your order. If for any reason you are not completely happy, please return your purchases within 30 days of delivery, in unused condition and complete with packaging. Regrettably, we are unable to exchange goods unless they are returned in unused condition and in their original packaging. Returns and goods ordered in error will be subject to a handling charge of 10% if not returned within 30 days of invoice date. A returns number must be obtained from our customer services department before returning goods to either of our warehouses. To obtain a returns number, please contact customer services on +44 (0) 1749 880992 or email customerservices@tggreen.co.uk, quoting your original order number.

What is wrong with a seconds product?

Our seconds are products that don’t meet our exacting standards and we therefore sell them at discounted prices. That can be anything from the colour being not quite right to one of the lines on the product being a bit wobbly. Importantly, all product are fit for purpose, no chips, no cracks.

Can you help me with my promo code?

You need to enter the code exactly as it was given to you, without any spaces. Type or copy and paste the code into the promotional code box at checkout. Once you hit ‘apply’, it should deduct the discount from the total amount in your shopping basket.

When will my order be charged?

The money will be taken as soon as your order is placed.

I’ve got a piece of Cornishware that’s been passed down through the generations. Can you help me identify it?

Write to info@tggreen.co.uk and we will help. Also, if you head on over to our social media pages and upload a photo, we or one of our lovely community might be able to help:

Facebook: https://www.facebook.com/CornishwareTGG

Twitter: https://twitter.com/cornishware

Instagram: http://instagram.com/cornishware

Do you have a wedding list service?

We most certainly do. Start your list on the link below and let us know if you need anything else from us:

http://www.cornishware.co.uk/wedding-registry/

What is the VAT rate?

The VAT rate in the UK is 20%. All prices are inclusive of VAT. On orders for delivery outside the UK (with the exception of the Channel Islands and the Isle of Man) we exclude VAT. Where there are local import taxes and duties to be paid, these are generally payable on delivery. In any event, T.G.Green & Co. Ltd accept no liability for the settlement of local import duties and taxes.

Can I send to multiple addresses?

Not at the moment. If you would like to, please do get in touch by telephone or email:

01749 880992

Email: customerservices@tggreen.co.uk

How much is the delivery charge?

UK EIRE, Guernsey & Jersey Continental Europe North America Rest of World
Up to £50 £5 £10 £12 £25 £30
£50.01 – £100.01 FREE £10 £15 £35 £40
£100.01 – £150.01 FREE £10 £18 £45 £55
£150.01 – £300 FREE £10 £25 £55 £65
Over £300 FREE £10 £35 £60 £80

How do I track my order?

UK orders are normally dispatched by Parcelforce and overseas orders by FedEx. They will send you an email when they have dispatched the order with full details.

If you’ve created an account, please log in and go to ‘my orders’. If it says your order is ‘in process’, it should be with you soon. If it says ‘complete’ and you have not yet received it, please let us know as this might mean it has been signed for along the way by the wrong person.

How long will it take for my order to arrive?

For any non-personalised orders in the UK please allow up to five working days. For any order that includes a personalised product, we aim to get it to you within ten working days. For any orders to countries outside of the UK, please allow an extra five days on top of the above.

What should I do if my order arrives damaged or items are missing?

Please get in touch with us by phone on 01749 880992 or email at customerservices@tggreen.co.uk

What do I do if I’m unhappy with my order?

We would hate for anyone to be unhappy with an order. If this happens, please get in touch and we’ll do our best to sort the problem out.

My item says it will be delayed – will I receive the other items from my order in the meantime?

We send everything out at once, so please wait and we will send out the whole delivery once everything is ready.

Can I personalise an item?

You most certainly can. Just head over to our personalisation page to have a look:

http://www.cornishware.co.uk/personalise

My item is a gift, could you wrap it up?

All our standard items come in lovely stripey gift boxes – our sale items are the only ones that don’t. You can also leave a personal message for the receiver at the checkout.

How do I get regular updates about new products?

We have a pretty swanky newsletter that gets sent out regularly. Sign up to it here: https://www.cornishware.co.uk/customer/account/create/

How can I see what I’ve bought in the past?

Log into your account, go to ‘My orders’ and it will tell you what you’ve bought to date.

I’ve forgotten my password – what should I do?

You can set up a new one here:

https://www.cornishware.co.uk/customer/account/forgotpassword/

What’s the best way to care for my Cornishware?

Only handle it with silk gloves and talk to it regularly. Only joking – it’s pretty durable so as long as you don’t smash it on the floor, it should be fine.

Cornishware is easy to clean, either using a dishwasher or by hand-washing using conventional detergents.

Follow the manufacturer’s instructions if using a dishwasher. We recommend liquid detergents over powder and advise against using detergents with additives as they can have a long-term detrimental effect on ceramic glazes by dulling and can cause colors to fade. Heavy duty detergents, scouring powders, or abrasive pads should never be used.

How do I unsubscribe from the mailing list?

You can unsubscribe here: http://www.cornishware.co.uk/newsletter/unsubscribe/

What happens if I join the mailing list… Will my details be given to other organisations?

Definitely not. Only if you have said you are happy to hear from our prize-giver in the case of a competition.

I’d love to sell Cornishware in my shop?

Brilliant! We have a policy that we only sell to a few select retailers in one area so email us on sales@tggreen.co.uk and we will be able to help.

When do you hold sales?

We hold a sale on all our seconds and discontinued stock twice a year during January and June. Numbers of each piece are often quite low so no time to dawdle if you see something you like.

Where can I find the T&Cs to the competition I have entered?

You can find our T&Cs here: http://www.cornishware.co.uk/blog/terms-conditions/

Trade enquiries?

Brilliant! Please send us an email at sales@tggreen.co.uk