terms & conditions

delivery

UK deliveries use Parcelforce. Please allow five working days for UK delivery and seven to ten days to other European countries.  For non European countries please allow eight to twelve working days. Our warehouse is open for business Monday to Friday except bank holidays. Orders are processed for delivery on a first come, first served basis unless a dispatch date is specified. Every effort will be made to meet specified dispatch dates, however we cannot guarantee dates will be met in every case. We do ask that deliveries are signed for. If there is no one available to receive the package and the couriers are not able to complete the delivery they will leave a card explaining how to pick up from the nearest post office.

 

UK Continental Europe North America Rest of World
Up to £25 £3.50 £12 £25 £30
£25.01 – £50 FREE £12 £25 £30
£50.01 – £100 FREE £15 £35 £40
£100.01 – £150 FREE £18 £45 £55
£150.01 – £300 FREE £25 £55 £65
Over £300 FREE £35 £60 £80

If you have a promotional code for free Cornishware, lucky you! Naturally, we’ll be delivering these for free, but just so you know: you’ll need to pay shipping on any extra products you add to your order. PRODUCTS

Prices, sizes and capacity quoted are for guidance only. T.G. Green & Co Ltd reserves the right to vary specifications as circumstances change and without prior notice. To speed up dispatch and reduce the risk of breakage, we include pack quantities and would request, that where possible items are order in multiples of these quantities..

returns & credits

We hope and expect that you will be completely satisfied with your order. If for any reason you are not completely happy with your order of a first quality product please return your purchases within 30 days of delivery, in unused condition and complete with packaging. Regrettably we are unable to exchange goods unless they are returned in unused condition and in their original packaging. Unfortunately we are not able to accept returns on seconds unless there is a fault which means the product is unusable. Returns and goods ordered in error will be subject to the customer returning at their cost within 30 days of invoice date. A returns number must be obtained from our Customer Services department before returning goods to either of our warehouses. To obtain a returns number please contact customer services on +44 (1749) 880992 or email customerservices@tggreen.co.uk, quoting your original order number.

All breakages and discrepancies must be notified in writing to Customer Services,

Alham Farm
Batcombe
Shepton Mallet
Somerset

01749 880992

or by email (as above) within seven days of receipt of goods with full details of defective items, otherwise no claims can be entertained. Claims for items not ordered in pack quantity broken in transit will be rejected.

order acknowledgement & acceptance

When you place an order online we will automatically send you an order confirmation email. Our acceptance of your order is not complete until we have picked the products for dispatch and sent you a dispatch confirmation email. If for any reason we are not able to complete your order we will also contact you be email and any payment made for the order will be refunded in full.

order cancellation

Under the distance selling regulations you have the right to cancel your order with seven days of receiving your delivery.

VAT & duty

All prices are inclusive of VAT. On orders for delivery outside the UK (with the exception of the Channel Islands and the Isle of Man) we exclude VAT. Where there are local import taxes and duties to be paid, these are generally payable on delivery. In any event T.G.Green & Co. Ltd accept no liability for the settlement of local import duties and taxes.

Products & production

Our range is currently made in China. Everything is hand crafted and so there may be small variations in colour and shape.